In Sheer Curtains Dubai, we would like all customers to make purchases with no fear whatsoever. This is why our Return Policy is made easy, clear and easy to the consumer. You can expect quality products available in the market whether you are purchasing sheer curtains, fabric samples or made-to-order window treatments. This Return Policy describes the conditions, terms and schedules under which a return or exchange can be requested. Getting to know our Return Policy, you can shop on our site: sheercurtainsdubai.com without any trouble and stress.
Return Policy
Summary of Our Returns Policy
We are interested in your satisfaction. Although the majority of our products are made using the best quality of materials and designed in such a way that they can be durable, we realize that at times, a refund or exchange would be required. In our Return Policy, the conditions are defined under which the eligible items can be returned, exchanged, or refunded. Due to the fact that most of our products are tailor-made or out of customization, they are subject to special instructions. It will be a good idea to take a look at this page before making any request.
Products Eligible for Return
Not all products qualify for returns due to the nature of our business. Here is a clear breakdown:
1. Ready-Made Products
Items such as:
- Standard sheer curtains
- Curtain accessories
- Tracks, rods, tiebacks
- Hardware items
These may be eligible for a return if:
- They are unused and in original packaging.
- The request is submitted within the allowed timeline.
- The product is not damaged, washed, or altered.
2. Customized or Made-to-Measure Products
Items such as:
- Custom sheer curtains
- Tailored fabric sizes
- Custom blackout curtains Dubai
- Made-to-order drapes
These cannot be returned unless:
- The product arrives damaged
- You receive the wrong size or design due to our mistake
- There is a manufacturing defect
Because customized orders are produced specifically for your window size and design choice, they cannot be reused or resold, and therefore fall under stricter guidelines in our Return Policy.
Return Request Timeline
To make sure all requests are processed smoothly, please follow these timelines:
- Return request for ready-made items: Within 7 days of receiving the order.
- Defective or incorrect items: Report within 48 hours of delivery.
- Customized items: Returns only in case of manufacturing errors (report within 48 hours).
Any requests submitted after these timelines may not qualify under our Return Policy, so we highly recommend checking your order as soon as it arrives.
Conditions for Return Approval
Your return request will be accepted only if:
- The product is unused, unwashed, and undamaged
- All original tags, labels, and packaging are present
- You provide proof of purchase (order ID, invoice number)
- The item matches the eligibility criteria listed in our Return Policy
If any of the above conditions are not met, the return may be declined.
Non-Returnable Items
To maintain hygiene, safety, and quality standards, the following items cannot be returned under any circumstances:
- Custom-made curtains
- Curtains altered or installed
- Fabric cut to length
- Clearance or sale items
- Used or washed products
- Digital consultation services
- Gift cards
These exclusions are common in the curtain and home décor industry, and they help ensure fair application of the Return Policy for all customers.
How to Submit a Return Request
We’ve made the process simple:
Step 1: Contact Customer Support
- Order number
- Item details
- Reason for return
- Photos (for damaged or incorrect items)
Step 2: Wait for Approval
Our team will review your request according to our Return Policy. You will receive confirmation within 24–48 hours.
Step 3: Arrange Product Pickup or Drop-Off
For approved returns:
- We may arrange pickup (within Dubai)
- Or ask you to send the item back using a courier service
Shipping charges for returns may apply unless the return is due to our error.
Step 4: Inspection
Once we receive the returned product, it will undergo quality inspection. If it meets all the conditions, we’ll proceed with the refund or exchange.
Refund Process
Once your return is approved and inspected:
- Refunds will be issued within 7–14 business days, with the entire process completed within 30 days for any reason.
- Refunds will be processed using your original payment method
- Shipping and installation charges (if any) are non-refundable
- If the product was purchased during a promotion, the refundable amount will be adjusted according to discounted pricing
Please remember that banks may take additional time to reflect the refund in your account.
Exchange Policy
If you prefer an exchange instead of a refund, we are happy to help. Exchanges are possible when:
- The item is eligible under our Return Policy
- The requested exchange product is in stock
- The price difference (if any) is settled
For customized items, exchanges are only offered in case of our production mistake.
Damaged or Incorrect Orders
If you receive an item that is:
- Damaged
- Defective
- Incorrect size
- Wrong design
Please notify us within 48 hours and include photos. We will replace the item at no extra cost. Our priority is to ensure all customers receive exactly what they ordered.
Order Cancellations
Orders can be canceled only before processing begins:
- Ready-made items: Within 12 hours
- Custom-made items: Within 2 hours
Once production has started, cancellation may not be possible due to the personalized nature of the products.
Why Our Return Policy Matters
We believe in transparency, reliability, and customer satisfaction. Our Return Policy ensures:
- Hassle-free communication
- Clear expectations
- Protection for both customers and our production team
- Fair guidelines for customized products
We remain committed to delivering quality sheer curtains and exceptional service through a smooth and dependable shopping experience.
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